All technical support activities from ALL customers require a support ticket for Ashlar-Vellum CAD and 3D modeling technical services. A ticket can be obtained in the ways outlined below. All submissions will receive an acknowledgement via email within 20 minutes. If you do not receive this acknowledgement with your ticket number, check your junk mail folder.
Free Ticket Creation
Tickets to initiate a support activity may be obtained free of charge from our website, via email or from within the CAD or 3D modeling software under Help > Submit a Support Ticket. A support ticket does not necessarily entitle you to free support. Click here for an outline of free vs. charged-for support services.
Click here to submit a ticket at no cost and receive a number initiating a support event.
Convenience Ticket Creation
If you cannot immediately access the internet, Ashlar-Vellum will be glad to submit a ticket for you for a charge of $10.00. Call us at +1 800 877-2745. You must have access to email, however, to receive the full benefit of our support.